Refund policy
RETURN & REFUND POLICY
All NOTES Reserve artifacts are released on a limited pre-order basis.
Please review sizing, product details, and order information carefully before completing your purchase.
RETURNS
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
- the item must be unworn and unused
- all original tags and packaging must be included
- proof of purchase must be provided
To initiate a return request, contact:
Return instructions will be provided upon approval.
Items sent without prior return authorization will not be accepted.
PRE-ORDER RELEASES
Because all ISSUE releases are produced on a limited pre-order basis, orders may not be canceled once production has begun.
Please review all order details carefully before checkout.
DAMAGES & ORDER ISSUES
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at:
We will evaluate the issue and work to resolve it appropriately.
EXCHANGES
At this time, NOTES Reserve does not guarantee exchanges due to limited issue quantities and production runs.
If inventory is available, exchanges may be approved at our discretion.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- sale items
- gift cards
- worn or washed garments
- items damaged after delivery
REFUNDS
Once your return is received and inspected, you will be notified regarding approval status.
Approved refunds will be issued to the original payment method.
Please allow additional time for your financial institution to process the refund.
CONTACT
For all return and refund inquiries: