Refund policy

RETURN & REFUND POLICY

All NOTES Reserve artifacts are released on a limited pre-order basis.

Please review sizing, product details, and order information carefully before completing your purchase.

RETURNS

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

  • the item must be unworn and unused
  • all original tags and packaging must be included
  • proof of purchase must be provided

To initiate a return request, contact:

contact@notesreserve.com

Return instructions will be provided upon approval.

Items sent without prior return authorization will not be accepted.

PRE-ORDER RELEASES

Because all ISSUE releases are produced on a limited pre-order basis, orders may not be canceled once production has begun.

Please review all order details carefully before checkout.

DAMAGES & ORDER ISSUES

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately at:

contact@notesreserve.com

We will evaluate the issue and work to resolve it appropriately.

EXCHANGES

At this time, NOTES Reserve does not guarantee exchanges due to limited issue quantities and production runs.

If inventory is available, exchanges may be approved at our discretion.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • sale items
  • gift cards
  • worn or washed garments
  • items damaged after delivery

REFUNDS

Once your return is received and inspected, you will be notified regarding approval status.

Approved refunds will be issued to the original payment method.

Please allow additional time for your financial institution to process the refund.

CONTACT

For all return and refund inquiries:

contact@notesreserve.com